FAQ — Goldtex

Are in-store-prices the same as online prices?

No. Many items can be found at lower prices in store. The online prices takes into account shipping and handling charges.
Are all items seen online are also available in store?

Many of the items online are available in store. If you do not see the item you are looking for in our store, you can ask a sales associate if we have it at our online warehouse within the building in front of our store. If the item is neither in store or online inventory, then we can order it for you. This could take up to 7 business days. You can always contact info@goldtex.ca to ask us if a particular item is in stock before coming to the store.
Is everything you have in store available online?

No. There are many items in store which you will not see online.
Do you do price matches?

Yes. Please contact us at info@goldtex.ca for a price match requests.

Do your items include a warranty?

Clothing and shoes do not include a warranty. Most of the other products on our site come with a 1 year warranty. Every brand has it’s own warranty policy. For warranty information on a specific product, please send us an inquiry at info@goldtex.ca or visit the brands website and search for the warranty policy.
Do our car seats comply with Canada's Motor Vehicle Restraint Systems and Booster Seat Safety (CMVSS) Regulations?

Yes. Every car seat sold on our website or in store meets the CMVSS regulations and has the National Safety Mark on it. It is illegal for Canadian parents and caregivers to import and use car seats which do not comply with Canadian Safety standards.

Can I return online purchases in store?

Yes. Our in store return policy applies to online purchase: 1) Returns & exchanges are accepted within 14 business days of the purchase. 2) No returns on underwear, socks & bathing suits. 3) No returns on breast pumps, breast pump accessories, or any baby feeding items. 4) No returns on Christening & Communion items. 5) Exchange for size only for Suits & Dresses.
I received a damaged product. What can I do?

If you have received a damaged or defective product, please contact us at info@goldtex.ca to arrange for a replacement.
The item is a gift. Is there an invoice in the package?

No, all invoices are sent electronically via email.

Where does Goldtex ship from?

We ship from Montreal, Quebec, Canada. Most items ship within 1 business day.
Will my package go through customs?

Any order outside of Canada may be subject to customs verification. It is the buyer's responsability to be aware or inquire about customs regulations within their country.
Do you ship to PO boxes?

Yes. Except for a few extra-large items, such as cribs and dressers.

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